Refund and Returns Policy of POHON MINDA CAFE

Thank you for purchasing our products at POHON MINDA CAFE

Refunds

To be eligible for a refund, you must return the product within 3 working days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team will inspect your claim for approval to process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 3 working days have passed, you will not be eligible for a refund.

RETURNS

All returns must be postmarked within 3 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at pohonminda@gmail.com After receiving acknowledgment and approval from our customer support, please place the item securely in its original packaging and include your proof of purchase / the return form provided / other, and mail your return to the following address:

Attn: Customer Service / Returns

POHON MINDA CAFE

17 JALAN DANAU 32

TAMAN DESA JAYA

81100 JOHOR BAHRU

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Please use a prepaid shipping label enclosed with your package.

If anything is unclear or you have more questions, feel free to contact our customer support team at:

Phone: 017 703 1744

Email: pohonminda@gmail.com